Your FNCB certification examination is hosted on Canvas, a learning management system. This is separate from the LearnDash course you are currently viewing. Before exam day, you must set up your Canvas account and verify you can log in successfully.
📧 IMPORTANT: CHECK YOUR EMAIL
Once your application is approved, you will be sent an email stating your applications is approved and you are registered in Canvas. The email invitation from Canvas will be from an address ending in @instructure.com. If you have not received this email:
- Check your spam/junk folder
- Search your email for “Canvas” or “Instructure”
- Contact FNCB at [email protected]
What is Canvas?
Canvas is an online learning management system (LMS) used by universities and organizations worldwide. FNCB uses Canvas specifically for delivering your proctored certification examination because it integrates seamlessly with Respondus LockDown Browser. Think of it this way:
- LearnDash (where you are now) = Your preparation course and study materials
- Canvas = Where you will take your actual certification examination
Step-by-Step: Accepting Your Canvas Invitation
Step 1: Find Your Invitation Email
- Open your email inbox (use the email address you provided when registering for your FNCB exam)
- Look for an email with a subject line similar to “Course Invitation” or “You’ve been invited to a Canvas course”
- The sender will be from Canvas or Instructure (the company that makes Canvas)
- If you cannot find the email, check your spam/junk folder and search for “Canvas,” “Instructure,” or “FNCB”
Step 2: Click the Invitation Link
- Open the invitation email and look for a button or link that says “Get Started,” “Accept Invitation,” or similar
- Click that button or link
- Your web browser will open and take you to Canvas
Note: The invitation link expires after a certain period. If you click the link and it says it’s expired, contact FNCB at [email protected] to request a new invitation.
Step-by-Step: Creating Your Canvas Account
After clicking the invitation link, you will be taken to Canvas. What you see next depends on whether you already have a Canvas account.
If You Are New to Canvas (Most Common):
- You will see a registration page asking you to create an account
- Enter your full name exactly as you want it to appear on your certification
- Create a password that you will remember. Password tips:
- Use at least 8 characters
- Include a mix of letters, numbers, and symbols
- Write it down and store it somewhere safe
- Accept the terms of service by checking the box
- Click “Register” or “Create Account”
- You may receive a confirmation email—if so, click the link in that email to verify your account
If You Already Have a Canvas Account:
If you have used Canvas before (perhaps for a college course or another certification), you may already have an account.
- The invitation link will prompt you to log in with your existing credentials
- Enter the email address and password associated with your existing Canvas account
- Click “Log In”
- The FNCB course will be added to your Canvas dashboard
⚠️ Can’t Remember Your Canvas Password?
Click “Forgot Password?” on the login page. Enter your email address, and Canvas will send you a link to reset your password. Check your spam folder if you don’t see the email within a few minutes.
Step-by-Step: Logging In and Navigating Canvas
Once your account is set up, here’s how to access your exam course:
Step 1: Go to the Canvas Website
- Open your web browser (Chrome, Firefox, Safari, or Edge)
- In the address bar at the top of your browser, type: fncb.instructure.com
- Press Enter on your keyboard
Step 2: Log In to Your Account
- You will see the Canvas login page
- In the “Email” field, type the email address you used to register
- In the “Password” field, type your Canvas password
- Click the “Log In” button
Step 3: Find Your FNCB Exam Course
- After logging in, you will see your Canvas “Dashboard”
- Your FNCB certification exam course should appear as a course card on this page
- Click on the course card to enter the course
- Do NOT start the exam yet—you are just verifying that you can access the course
âś… SUCCESS!
If you can see the FNCB exam course on your Canvas dashboard, your account is set up correctly!
Write down your login information and keep it somewhere safe. You will need it on exam day.
Troubleshooting Canvas Access Issues
| Problem | Solution |
|---|---|
| I never received an invitation email | Check spam/junk folders. Search for “Canvas” or “Instructure.” If still not found, email [email protected] with your name and the email address you used to register. |
| The invitation link expired | Email [email protected] and request a new invitation. Include your full name and email address. |
| I can’t remember my password | Go to fncb.instructure.com, click “Forgot Password?” and follow the prompts. Check spam for the reset email. |
| I logged in but don’t see the FNCB course | Click “Courses” in the left menu, then “All Courses.” If the course isn’t listed, email [email protected]—you may not have been added yet. |
| The page won’t load or shows an error | Try a different web browser. Clear your browser’s cache and cookies. Check your internet connection. Try again in a few hours—the site may be temporarily down. |
| I have multiple Canvas accounts | Make sure you’re logging in with the email address you used to register for your FNCB exam. If you have accounts at multiple institutions, they are separate—use the one linked to your FNCB invitation. |
Still Having Trouble?
Contact FNCB at [email protected]
Include the following information:
- Your full name
- The email address you used to register
- A description of the problem
- Screenshots of any error messages (if possible)
Someone will respond during business hours to help you get access!